Privacy Policy

Account information

Your employer creates your account with your name, work email address, and role (Admin or Agent). You sign in with that email and a password. We store only a one-way bcrypt hash of your password, never the password itself.

Call log (work SIM only)

While you are signed in, the app reads your phone's call log and uploads each call made or received on your work SIM:

• the other party's phone number, and their name if it is saved in your phone's contacts;
• whether the call was incoming, outgoing, missed, or rejected;
• the start time and duration;
• the SIM slot and SIM ID the call used.

Calls on any other SIM are discarded by our server and never stored. You choose the work SIM in the app's Settings. If your phone has only one SIM, if no work SIM has been chosen yet, or if "All SIMs" is chosen, every phone call on the device is uploaded. If you use the work SIM for personal calls, those calls will also be uploaded.

Call recordings

Recordings reach ZEN CALLER in one of two ways:

• Your phone's built-in call recorder. If your phone records calls automatically, the app looks in the folders where phones save call recordings (such as /Recordings/Call, /MIUI/sound_recorder/call_rec, or /Music/Recordings, or a folder you choose in Settings). It sends the file name, size, and date of recent audio files there so our server can match them to calls. Only files that match a call are uploaded. It does not scan the rest of your storage.
• ZEN CALLER's own recorder. If you set ZEN CALLER as your default phone app, it can record calls itself using the microphone during a call, and saves them to /Recordings/Record/Call on your phone before uploading.

Recordings contain the voices of both you and the other person on the call. Your employer is responsible for telling the people it calls that calls may be recorded, where the law requires it.

WhatsApp call notifications (optional)

If you choose to grant ZEN CALLER notification access, the app can log WhatsApp and WhatsApp Business voice and video calls. It reads only the call notifications posted by those two apps, and records the contact name or number shown, the call direction, and the start and end time. It does not read your WhatsApp messages, does not record WhatsApp call audio, and ignores notifications from every other app. You can turn this off at any time in Android Settings → Notification access.

Contacts

The app reads your contacts on the phone to show the caller's name on the call screen. It does not upload your contact list. The only contact information sent to our servers is the name attached to a call that is being uploaded, as described above.

Device and SIM information

• phone manufacturer and model, Android version, app version, and time zone;
• SIM details used to pick your work SIM: slot, carrier name, SIM label, and the SIM's phone number where Android provides it;
• a random installation ID created by the app, and your ZEN CALLER device ID;
• whether the required permissions are granted, and whether call recordings are being found;
• a push notification token and device name, so your employer's dashboard can send you notifications and call requests.

Transcripts, translations, and AI call analysis

When your employer's administrator requests it, a call recording is converted to text (a transcript) and analysed to produce a summary, detected language, sentiment, tone, likely deal outcome, and suggested next steps. The transcript can also be translated into another language. These results are stored with the call in your employer's account.

Android asks you for each permission, and you can revoke any of them at Settings → Apps → ZEN CALLER → Permissions. Features that need a revoked permission stop working.

• To provide ZEN CALLER to your employer: call history, recordings, call reports, follow-up calls, and agent performance on the company dashboard.
• To let your employer start calls on your phone (click-to-call) and send you notifications.
• To produce transcripts, translations, and AI call analysis when your employer asks for them.
• To keep the service working: matching recordings to calls, diagnosing sync and recording problems on specific phone brands, and telling you about app updates.
• To secure the service, prevent misuse, and meet legal obligations.

Your employer

Your company's administrators can see your calls, recordings, transcripts, call analysis, and device status in the ZEN CALLER dashboard. Other agents cannot. Your employer can also connect its own systems, such as a CRM, to ZEN CALLER through our API. Data received that way, including recording links, is then under your employer's control and its own privacy policy.

Service providers

We use a small number of providers that process data only to run ZEN CALLER:

Legal reasons

We may disclose information if required by law, court order, or a lawful request from a government authority, or to protect the rights, safety, and security of our users and the service.

• Stop collection now: sign out of the app, or uninstall it. Nothing further is collected from your phone.
• Delete your account and its data: ask your company's ZEN CALLER administrator to remove your account, or email support@zenxai.io from your work email address with the subject "ZEN CALLER data deletion request". Tell us which data you want deleted. Because your employer controls the data, we confirm the request with them, then delete it and reply within 30 days.

We may keep a limited record where the law requires it, for example billing and tax records for your employer's account.

• All data between the app and our servers is sent over encrypted HTTPS connections.
• Passwords are stored only as one-way hashes.
• Each company's data is kept separate, and only that company's administrators can view it.
• Recordings can only be played or downloaded by signed-in administrators, or through your employer's API key using signed links that expire within 24 hours.

No system is completely secure, but we work to protect your data and will notify affected companies of a data breach as the law requires.

Under India's Digital Personal Data Protection Act, 2023, and similar laws elsewhere, you may have the right to access your personal data, correct it, have it erased, withdraw consent, raise a grievance, and nominate someone to exercise these rights for you. Because your employer controls how your ZEN CALLER data is used, please contact them first. We will help them respond, and you can also contact us directly at the email address in section 12.

ZEN CALLER's servers and recordings are hosted in India. Some service providers, such as OpenAI for transcription and Google for push notifications, may process data outside India, including in the United States. We use them only to provide the features described in this policy.

ZEN CALLER is a workplace tool for employees and is not intended for anyone under 18. We do not knowingly collect personal data from children.

We may update this policy when the app or the law changes. We will change the effective date at the top of this page, and for significant changes we will notify companies or show a notice in the app.

Questions about this policy? Email support@zenxai.io.